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	Business Process Improvement: The Breaktrough Strategy for Total Quality, Productivity, and Competitiveness THEMES: Harrington, H. James		LABEL: BPR - Business Process Reengineering | Business Process Engineering | WAGS PLACES: New York THINGS: Dissertation GR | Process Model TIME: 1991
	The Improvement Process: How America's Leading Companies Improve Quality THEMES: Harrington, H. James		PLACES: New York TIME: 1987