Fill in the blank in the following sentence about electronic relationships:

Analogous to e-commerce, which allows businesses to transact with each other more efficiently (B2B) and brings customers closer to businesses (B2C),

.................................................

aims to make the interaction between administration and citizens (A2C), administration and business enterprises (A2B), and inter-agency relationships (A2A) more friendly, convenient, transparent, and inexpensive.

Question 2: 1.12 Introduction to eSpace Clients

eGovernment

What are examples for tasks an eGovernment environment can help to improve?

A) Getting a driver's license.

B) Establish a business to business (B2B) communication platform.

C) Offer support for Personal Computer's (PC) at home.

D) Answer frequently asked questions about the local city council.

Question 3: 1.13 Introduction to eSpace Clients

eGovernment

What are examples for Lotus Notes eGovernment solutions according to examples presented in the course material?

A) Online Shops.

B) Federal Planning of procurement.

C) Web-based eMail interfaces.

D) Legal Aid Boards.

Question 4: 1.14 Introduction to eSpace Clients

Sending and receiving eMail

What are advantages of using eMail?

A) Communication is asynchronous to time and space.

B) Users get an immediate answer, because they can see what their communication partner is typing.

C) Using eMail is less expensive than sending a letter or fax.

D) Users can see which business partner is currently online.

Question 5: 1.15 Introduction to eSpace Clients

IBM Case Studies

What are common goals for implementing a credit approval process, as shown in the DaimlerChrysler example, which assists decisons on granting credit?

A) Cost reduction.

B) Increased profit margins.

C) Growth support.

D) Increased time to market as a competitive factor.

Question 6: 1.16 Introduction to eSpace Clients

eGovernment

Fill in the blank in the following sentence about eGovernment:

A

.................................................

gives residents a single point of contact for requests, information and complaints across the entire range of council services.

Question 7: 1.17 Introduction to eSpace Clients

Lotus Notes 6

What kinds of processes are natively supported by Lotus Notes?

A) Information workflows.

B) Management processes.

C) Team collaboration management.

D) Record environmental changes.

Question 8: 1.18 Introduction to eSpace Clients

Sending and receiving eMail

What are characteristics of eMail?

A) Sending and receiving has to happen simultaneously.

B) An eMail address is unique to its owner.

C) EMails can contain links and images.

D) The usage of eMail can flatten the hierarchy within an organization.

Question 9: 1.19 Introduction to eSpace Clients

Sending and receiving eMail

Which communication systems are most commonly used for 1:n communication?

A) EMail.

B) Instant Messaging.

C) Virtual Communities.

D) Telephone.

Question 10: 1.20 Introduction to eSpace Clients

eSpace Applications

What kinds of navigational concepts are commonly used on web pages?

A) Movable toolbar windows.

B) Rulers, that can be turned on and off.

C) Drop Down Menus.

D) Links.

Question 11: 1.21 Introduction to eSpace Clients

eSpace Applications

What kind of information is available through the Winfo-Portal and it's communities?

A) Party times.

B) Student names, major and address, if these information have been marked for publication.

C) Contact information of professors and assistants.

D) Information about courses.