.This paper is a contribution to the currently ongoing discussions and broad variety of prototype developments for web-enabled systems having a strong focus of embedding ‘intelligence’ in the set of their functionalities. There is a wide range of approaches in pursuing this goal. In the sequel we present our view on essential building blocks of intelligent web-enabled systems by using a people-centric and collaborative point of reference. The standpoint is that in addition to reasoning methods automatically performed in software IT must provide a rich environment which enables people to enact the results found with intelligent systems. The approach is to create and maintain an infrastructure for contextual collaboration which provides the necessary tools to creatively and efficiently communicate and collaborate in a process driven organizational environment. The guideline for this paper is to use the ‘k-pool’ model and system as a point of reference. K-pool is a versatile knowledge management system which has been developed in the author’s team over the last 8 years. The goal of k-pool is to provide an integrated and open environment for information gathering, contextualization, communication, collaboration, and information dissemination. K-pool comprises modules for document and content management, workflow processing, a granular access structure from intranet to internet, a rich and flexible taxonomy, and a variety of surfaces/viewers supporting ‘intelligent’ working by visualization of content semantics (e.g. hyperbolic tree, topic maps, process roadmaps).